Making a Difference

3 ways to differentiate without changing your offering Competitive advantage is important, but tends to be short lived. We’ve found that no matter how successful a company is at creating something unique, it’s not long before someone else has picked up on the idea. Even Apple, with their slogan ‘Think Different’, are fighting to keep ahead

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Dealing With Complaints

We all make complaints and when we do, we often develop different and more aggressive personalities! On the telephone the caller who complains often gets more worked up than if dealing with the same matter face to face. We are all braver when there is a telephone between us! This is because callers cannot see

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HMRC Free Training For New Businesses

HMRC has a wide range of  freely available businesses education products and  information to help new and growing businesses, just click on the links below for more information: E-learning packages for self- employed customers and employers. Starting your own business for the self-employed covers all aspects of starting and growing a business. Becoming an employer deals with taking on and paying employees. Thousands of

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